At Cameron Journeys, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please read our Refund/Return Policy below. This policy outlines our guidelines for returns, exchanges, and refunds.
1. Return and Exchange Guidelines We offer a 3-day return and exchange period from the date you receive your order. If you wish to return or exchange a product, you must notify us within this time frame. To be eligible for a return or exchange, the product must be:
2. How to Initiate a Return or Exchange To initiate a return or exchange, please contact our customer service team at [email protected] within 3 days of receiving your order. Provide your order details and reason for return or exchange. Our team will guide you through the process.
3. Refund Policy As we offer Cash on Delivery as our only payment method, refunds will not be processed for completed transactions. If you return a product, we will offer an exchange for a similar item or a store credit for future purchases.
4. Warranty Our products come with a warranty against manufacturing defects. If you receive a defective item, please contact us immediately within the return window, and we will either replace the item or issue store credit.
5. Non-Returnable Items Certain items, such as those that are clearly marked as non-returnable or perishable, are excluded from this return policy.
6. Delivery Charges The cost of return shipping will be borne by the customer unless the item is defective or damaged upon arrival. If a product is exchanged, the shipping cost for the replacement item will also be the customer’s responsibility.
7. Customer Responsibility It is the customer’s responsibility to ensure that the items are returned in their original, unused condition, and to securely package the items for return. Cameron Journeys is not responsible for items lost or damaged in transit.
8. Contact Us If you have any questions about our refund, exchange, or return policy, or if you would like to initiate a return, please contact us at [email protected].
